password.mvnu.edu

Owned by Christin Tackett
Last updated: May 11, 2022 by Bridgette Miller
5 min read

Contents

The password self-service site is a website that students and employees can use to change their password without having to call the helpdesk, or after they call the helpdesk for a generic password.  You must enroll before it allows you to change your password, which consists of choosing 3 security questions and answering them.  You only have to enroll the first time you log in to the site.

Enrolling your security questions

If you have already enrolled security questions, you can skip to the "Changing your password" section.

  1. Open a web browser and go to password.mvnu.edu and log in using your MVNU credentials. 

    Where it says " Log on to: " it should be automatically set to AD.  You do not need to change that or do anything there.  If for some reason it does not say AD, click the drop down box and choose AD.


2. Once you log in, it will bring up a window explaining the uses of the self-service site. To enroll, click "Click Here". 


3. The site should automatically take you to the enrollment page. Once you get to the page, you will see a place to pick 3 security questions and answer them.  Once you have done this, click "Enroll". 


4. A page should come up telling you that you've been successfully enrolled. 


5. To change your password from this point, click "Change Password" in the upper left corner, shown in the image above, and skip to step 2 under the "Change your password" section.


Changing your password

If you have already been enrolled, there are a couple different ways that you can change your password.

  1. Open a web browser and go to password.mvnu.edu.  From here you can either log in and change you password or choosing "Reset Your Password" on the login page itself. (Figure 1)
  2. Select which way you want to change your password and follow the instructions below.

You can click on the above image to enlarge it.

Log in to change your password

Choosing "Reset Your Password" on the login page

  • Log in to the password self service site as shown in Figure 1 (above).
  • Once you log in, it will take you to the page where it will show you the requirements that your new password must fit. (Below)
  • Click "Reset Your Password" on the login page as shown in Figure 1 (above).
  • Once you click "Reset Your Password" it will ask you to enter your MVNU username.  Once you enter your username click "Continue". (Below)

Where it says " Domain Name: " it should be automatically set to AD.  You do not need to change that or do anything there.  If for some reason it does not say AD, click the drop down box and choose AD.

  • Directly beneath the list of requirements, there will be a place for you to type in your old password, new password and to confirm your new password. Once you type in your old and new password, click "Change Password". (Below)

  • After entering your password, it will ask you to answer the security questions you enrolled.

    If you don't remember the answer to some of the questions, you can have them reset by Benzel.

Your "old password" is the one that you logged in to the site with.

  • After you click "Change Password", as long as your new password met the requirements a page will come up saying "Successfully Changed".  You can log out and close out of the browser.
  • If your new password did not meet the requirements, you will have to retype in your old password and a new password that does meet the requirements.
  • Under the security questions, there is a captcha that is required, then click "Continue".


  • Once you click "Continue", it will take you to a page that gives you all of the requirements for a new password.



  • Directly beneath the list of requirements, there will be a place for you to type in your old password, new password and to confirm your new password. Once you type in your old and new password, click "Change Password". (Below)


  • Under where you type in your old and new password, there is a second captcha that is required.  Then click "Reset Password".



  • After you click "Reset Password", as long as your new password met the requirements a page will come up saying "Successfully Changed".  You can log out and close out of the browser.
  • If your new password did not meet the requirements, you will have to retype in your old password and a new password that does meet the requirements.